IT Helpdesk Support Analyst

Job Title: IT Helpdesk Support Analyst
Contract Type: Permanent
Location: Basingstoke, England
Salary: Good
Start Date: 2018-04-16
Reference: 80119
Contact Name: Amanda Bury
Contact Email:
Job Published: March 28, 2018 16:55

Job Description

IT Helpdesk Support Analyst – Permanent – Nr Basingstoke

IT Helpdesk Support Analyst to assist with the day to day operations of my client’s busy IT team.  The IT Helpdesk Support Analyst will ideally have 2-3 years’ experience within a similar role and will be able to hit the ground running.

The IT Helpdesk Support Analyst will have the opportunity to work on the latest technologies in a fast-paced business environment in a rapidly expanding company. You will be answering and resolving helpdesk tickets, which are raised by phone, email or face- to-face and are all logged, updated and tracked through our ticketing system.  An understanding of or qualification in ITIL is desirable.

IT Helpdesk Support Analyst will be providing installation, configuration and helpdesk support services for around 225 users distributed over five locations. Working knowledge and hands-on experience of operational administration for Windows and Exchange servers including Active Directory, DNS, DHCP and File & Print services is required together with the following technical requirements:

•             Windows 7 & 10

•             MS Office 365

•             PC’s, Laptops, Tablets, Peripherals

•             VMware

•             Veeam

•             Server 2008 thru 2016

•             Standard business software and security packages

IT Helpdesk Support Analyst to have a basic understanding of networking and TCP/IP is desirable, although training will be provided.

The IT Helpdesk Support Analyst will be working closely with both customers and suppliers at all levels, so you should demonstrate excellent interpersonal and communication skills, and have a drive to deliver exceptional customer service. You should possess a natural initiative and pro-activeness to your work ethic, be open to new ideas and have a positive outlook. A willingness to work additional hours, out of hours and at weekends when required is essential, including participation in the on call rota.

Travel will be involved with this role

Candidates must be eligible to work in the UK

Candidates must have a clean driving license