Regional Service Delivery Manager New Zealand and Australia
New Plymouth Based
The Taranaki region has been ranked as the second best region in the world to visit by Lonely Planet in 2017 while New Plymouth has won many awards with its sustainable living, fantastic coastal walkway, beaches and a brilliant place to bring up families. And this exciting opportunity is based in the heart of this.
Lonza are well regarded specialists in the research, development and manufacture of agrichemical and timber treatment requirements for both the national and international markets. They are continuing to develop and adapt to market conditions and requirements and their top of the line research, formulation and manufacturing gives them a strong edge over their competition.
Following from an internal promotion we are now seeking a Regional Service Delivery Manager covering the New Zealand and Australia region managing this organisation’s technology support across multiple operating environments and reporting to the Global Service Delivery Manager. As their Regional Service Delivery Manager you will be the main point of contact for IT service delivery operations between Lonza and service providers within the region and you may be required to offer support to the United States West Coast for escalations and issue handling during business hours.
You will be heavily involved in managing the day to day delivery of services within the responsible service tower and in line with SOP’s which would also include support with incident reports, technical and documentation projects. You will be heavily involved in managing the day to day delivery of services within the responsible service tower and ensure they are undertaken in line with the current SOP’s. Working with internal and external resources to support business operations and minimising disruption will be fundamental to the role.
You will be handling complaints and escalations when deviations in service delivery occur and manage and align customer expectations.There will be a large emphasis in this role with communication with different stakeholders and you must have a full focus on customer service and be able to work with vendors to achieve high service levels.
Other key requirements for this role include:
- A University Degree in IT or Business Administration or equivalent knowledge through experience
- ITIL or equivalent knowledge through experience
- A full understanding of service management concepts
- Good knowledge of IT networks and server infrastructure
As this role has a critical part to play in the business it is preferred that you have at least 5-8 years’ experience in a similar role.
This is a fantastic long term career opportunity with stability and career progression with a market leading and expanding organisation.
Applicants will also be required to undergo pre-employment medicals and drug and alcohol testing.
To apply for the above positions please send a copy of your CV with a covering letter or phone Bruce on 021 247 7311 for a confidential chat and further information.