IT Helpdesk Engineer

Job Title: IT Helpdesk Engineer
Contract Type: Contract
Location: Billingham, England
Salary: Good
Start Date: 2018-06-11
Reference: BH-83876
Contact Name: Amanda Bury
Contact Email:
Job Published: June 12, 2018 16:19

Job Description

IT Helpdesk Analyst – 6 Months Contract – Billingham

IT Helpdesk Analyst Job Purpose

To provide IT helpdesk, call logging and fault (break/fix) resolution for local area network components, desktops, laptops and servers.

IT Helpdesk Analyst Environment:-

No of network switches 50 approx. switches
No of Servers 88 approx. virtual and physical sewers
No of Printers / Peripheral devices 140 approx. printers & scanners
No of P05 660 approx. desktops and laptops
No of Users 590 approx. permanent and temp users

IT Helpdesk Analyst Work Experience

At least 3 years’ experience of IT Service Desk Support.
Configuration update and repair of Desktops
Laptops and Printers.
Maintenance and repair of local area network devices including, network cabling, switches
Ability to follow change control procedures, ensure all changes and user requests are logged, assessed for business impact and tracked to satisfactory completion.
Provide user training for networked applications including remote applications and users.

IT Helpdesk Analyst Desirable Skills & Knowledge

Self—motivated, flexible and able to work under pressure
Proven tasks management skills
Good documentation & communication skills
Concern for impact, when dealing with customers, service providers and suppliers

Principle Accountabilities

Administer client’s IT helpdesk, providing call logging, user support and problem
resolution, liaising with users and external support until satisfactory resolved and closed out.
Configure update and repair IT desktops, laptop printers, following defined client’s standards and practice.
Document, label, maintain and repair local area network complements including, peripheral devices, network cabling and switches.
Follow change control procedures to ensure all changes are logged, assessed for GMP /business impact and tracked to satisfactory completion.
Maintain recovery procedures for key systems including data recovery, network backup and infrastructure failures.
Maintain network infrastructure including access and security controls. Ensuring that network infrastructure documentation is complete up to date and maintains traceability.
Provide user training for networked applications including remote applications and users.

Special Features

Local network infrastructure support on sites. Includes
Telephone exchange
User support/training
PC build, configuration and update
Server & peripheral device administration
Local (site) network cable switch and security management, administration
Call management and fault resolution
Change management
Occasional travel to alternative business locations.

Candidates must be able to drive and have a car

Candidates must be eligible to work in the UK

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