Junior IT Support Analyst

Job Title: Junior IT Support Analyst
Contract Type: Contract
Location: Wootton, England
Salary: Good
Start Date: 2018-07-02
Reference: BH-85103
Contact Name: Amanda Bury
Contact Email:
Job Published: July 03, 2018 10:57

Job Description

Junior IT Support Analyst – 3 Months Contract – Northampton


Essential:-  1st & 2nd Line Desktop support. Active Directory, LAN, Voice, Server, Windows, physically fit. At least 1 to 2 years experience.

    • Junior IT Support Analyst to respond to IT Helpdesk requests providing 1st & 2nd Level support to the UK Desktop environment

    • To undertake IT project work under the guidance of and as directed by IT Management

    • To provide local resource for the Global IT team

Junior IT Support Analyst Main Tasks & Responsibilities:

    • Junior IT Support Analyst to proactively monitor Helpdesk call queues and prioritise daily activities to achieve Global SLA's

    • To actively participate in IT Operations team meetings and activities

    • Provide routine support on hardware and software issues across primarily desktop but also including general infrastructure such as LAN / voice / server.

    • Provide routine management of Active Directory accounts

    • Install, test and maintain software and hardware components across general infrastructure

    • Document system, environment changes in line with IT process

    • Assist in project work as directed by IT Management

    • Monitor system activities

    • Act as a first level interface between the business and IT at local sites

    • Follow all approved IT processes, procedures and initiatives as required

    • Physically able to lift 20 Kg

    • Out of hours support maybe required

Possibly up to 50% of the time to also work from the Clients Newbury site

Candidates must be eligible to work in the UK and be able to drive and have a car.

Junior IT Support Analyst – 3 Months Contract – Northampton