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Senior Voice Recording Engineer

Job title: Senior Voice Recording Engineer
Contract Type: Permanent
Location: London, England
Industry:
IT
Salary: Good
Reference: BH-87682-4
Contact Name: Amanda Bury
Phone Number: 0161
Job Published: 28 days ago

Job Description

Senior Voice Recording Engineering

Essential:-  In-depth knowledge of legacy & current voice recording applications, installations & services (NICE 8.9, Perform 3.X, NTR, NIM 4.1, Verint/Verba, ASC, Redbox etc.) Proven experience successfully delivering global scale VR / Analytics / Compliance solutions. Proven experience of database administration, maintenance, upgrades, migration & transformation (in particular MSSQL & MySQL). In depth knowledge of IP & Trading Telephony environments. Process oriented thinking with proven ability to design & deploy solutions & services. Technically adept in IP networks (VoIP, Routing & Firewall), Storage (TSM, ESM, NAS, SAN & WORM technology), Security (Domain Setting, SSL, Encryption/Decryption) & VirtualizationCloud (VMware, AWS).

Exciting opportunity for a Senior Voice Recording Engineer. My client works with their customer to design, develop, deploy & support solutions enabling technology transformation & ongoing success across the communications compliance technology landscape.  Mainly within the Financial & Trading Markets.

Description:

Senior Voice Recording Engineer to be ambitious voice recording & compliance technology experts with a proven track record of delivering solutions & services across a broad industry spectrum of compliance technology manufacturer product sets.  Senior Voice Recording Engineer will design & deliver services & solutions from single site & technology projects to complex multiphasic global programmes spanning numerous technologies, sites & deployment cycles.

The Senior Voice Recording Engineer will also perform Proofs of Concept (customer facing & internal), build & run lab environments for internal training & solution testing, mentor & assist in team development activities & the training of Engineering Consultants in a rapid knowledge growth environment while meeting project deliverables & milestones catering to exacting customer requirements to successfully deliver project outcomes.

Senior Voice Recording Desired Skills & Experience:


    • In-depth knowledge of legacy & current voice recording applications, installations & services (NICE 8.9, Perform 3.X, NTR, NIM 4.1, Verint/Verba, ASC, Redbox etc.)

    • Proven experience successfully delivering global scale VR / Analytics / Compliance solutions

    • Proven experience of database administration, maintenance, upgrades, migration & transformation (in particular MSSQL & MySQL).

    • In depth knowledge of IP & Trading Telephony environments

    • Process oriented thinking with proven ability to design & deploy solutions & services

    • Technically adept in IP networks (VoIP, Routing & Firewall), Storage (TSM, ESM, NAS, SAN & WORM technology), Security (Domain Setting, SSL, Encryption/Decryption) & VirtualizationCloud (VMware, AWS).

    • Strong root cause analysis capabilities & problem-solving skills

    • Ability to independently evaluate & prioritize tasks to meet tight deadlines

    • Knowledge of Analytics solutions & applications, installations & services

    • Excellent communication skills with the ability to convey complex solutions to both technical & non-technical audiences with the correct level of detail

    • Quick to grasp technical details at a system & component level

    • Always delivers on commitments, on time & to a consistently high quality

    • Work non-traditional hours including nights, weekends & holidays may be required

    • 5 + years relevant experience in enterprise IT system engineering or comparable experience within Windows Server environments / Networks / DBA

    • 3 + years relevant experience as a Senior Voice Recording Engineering delivering global scale projects & programmes

    • Excellent English written & spoken (other languages – advantage)

    • Open to domestic & international travel



Education & Certification Requirements:


    • Certification in NICE Trading Recording Advanced - required

    • IT Certifications (Microsoft, Cisco, CompTIA, VMWare, Security, Virtualisation, Cloud, DBA) - required

    • Certified Engineer / Technician through secondary education or workplace experience - advantage

    • Bachelor's degree in Electronic Engineering, Computer Science or similar - advantage

    • Certification in NICE Perform, NIM & Engage Voice Recording platforms - advantage

    • Certification Verint, Verba & other Voice Recording platforms - advantage

    • Certification in Analytics platforms - advantage

    • Certification on other compliance technologies - advantage



Candidates must be eligible to work in the UK

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