IT Assistant

Job Title: IT Assistant
Contract Type: Permanent
Location: Dunstable, England
Salary: Good
Start Date: 2018-09-02
Reference: BH-89002
Contact Name: Amanda Bury
Contact Email:
Job Published: September 03, 2018 11:08

Job Description

IT Assistant – Permanent – Dunstable

ESSENTIAL:-  Solid understanding of Production & Logistics processes.  Windows Server 2008 to 2012 R2. Strong Windows Desktop 7, 8 & 10. ERP System Experience (nice to have). Networking & VLANs. Project Management Skills. PLC Experience. Virtualisation. Manufacturing. SAP.

IT Assistant Main Duties:

    • IT-User-Helpdesk

    • System administration & development within the corporate principles & policies

    • Maintenance & upkeep of the used hardware & systems

    • Error analysis & resolution of IT issues including documentation

    • Support of IT purchasing of Hardware & Software including. cataloguing

    • Maintenance & updating of System documentation

    • Interface between the departments & other IT providers / suppliers

    • Administration & development of existing IT systems & processes

    • Process adjustments to fulfil new requirements

    • Support of IT projects

IT Assistant Key Responsibilities

    • Smooth operations of all IT processes

    • Cost centre responsibility

    • Preparation & documentation for IT & compliance Audits

Current Infrastructure:

Windows Server 2008 & Windows Server 2012. VMWare VSphere 6, with ESXi cluster running about 25 virtual machines, all using NetApp Storage. Network: Fibre backbone, with Gigabit Ethernet. Running primarily HP Procurve Switches with VLANs. Telephones: Avaya IP 500 V2 office system. The mobiles are iPhones.

Client Side:

A mixture of HP & Dell Laptops & Desktops running Windows 7, 8.1 & 10 (all moving to Windows 10). The clients all run Microsoft Office.

Services Provided: First line support & training for all client issues including Windows, Microsoft Office, SAP, VPN, etc. User creation, & management.  Must offer extreme uptime & support of Production Systems, including replacing failed clients/monitors/scanners/printers, supporting Siemens PLC system. Also supporting process alterations on bespoke software. All in such a way as to minimise downtime & ensure minimal risk to business continuity.


Mon to Thu: 08:00 to 16:30, Fri: 08:00 to 13:30 (no lunch break). Travel – Occasional. Some on-call during production shifts (currently 06:00 – 22:00 Mon-Fri)

Candidates must be able to drive & be eligible to work in the UK