2nd/3rd Line Support Analyst

Job Title: 2nd/3rd Line Support Analyst
Contract Type: Permanent
Location: Altrincham, England
Salary: Good
Start Date: 2018-11-26
Reference: BH-90774-1
Contact Name: Amanda Bury
Contact Email:
Job Published: October 16, 2018 08:43

Job Description

2nd/3rd Line Support Analyst – Permanent - Altrincham

2nd/3rd Line Support Analyst Essential:-  Current passport, full clean driving license, excellent communication skills. PowerShell.  ESXi VMWARE HYPERV. Windows OS Win7/Win10. Server 2003/2008/2012/2016

Excellent opportunity to not only join a Global organisation & provide 2nd & 3rd line support & to manage the IT Helpdesk system globally, but the opportunity to travel to other offices worldwide.

2nd/3rd Line Support Analyst Technical requirements

    • Microsoft Office suite 2007/2010/2013/2016

    • PowerShell


    • Windows OS Win7/Win10

    • Server 2003/2008/2012/2016

    • WAN – A basic understanding of Cisco/Sonic Firewalls/DMZ zones

    • LAN - core networking, Cat5e cabling (patch panels), managed switches, telephony

    • Microsoft updates, Back-up Software/understanding

    • Ability to format PC’s

    • General printer maintenance/set up

    • VOIP

2nd/3rd Line Support Analyst Experience

    • PowerShell

    • Strong IT background

    • Strong ability to work to policy & maintain confidentiality

    • Ability to work to tight deadlines

    • Experience of Veeam

    • Management of VM (VMWARE / Hyper-V)

    • Support remote offices outside local time zone & outside core working hours

    • Management of 3rd party vendors

    • Experience of remote access

    • Experience managing a helpdesk

2nd/3rd Line Support Analyst Person Specification

    • Ability to follow & communicate clear instructions

    • Good communication & written presentation skills

    • Attention to detail

    • Methodical

    • Reliability, enthusiasm & the ability to engage easily with stakeholders

    • Flexible, "finisher/completer" able to work in a small tight team

    • Confident & able to communicate with non-technical customers & colleagues.

    • Resourceful, energetic & enthusiastic, prepared to go the "extra mile"

    • Self-motivated & driven to achieve professional success in a very busy environment

    • Ability to work well under pressure, both as part of the team & on own initiative

Candidates must be eligible to work in the UK