ITC System Lead

Job Title: ITC System Lead
Contract Type: Contract
Location: Iraq, Iraq
Salary: Good
Start Date: 2018-12-03
Reference: BH-91911
Contact Name: Amanda Bury
Contact Email:
Job Published: October 22, 2018 09:20

Job Description

ITC Systems Lead – 12 Month Contract – Iraq – 28 x 28 Rotation

ITC Systems Lead Essentials:-  Experience of leading a team. In depth experience of Desktop/Server OS . Endpoint & security/vulnerability compliance.  MS O365 Products & licensing. Hybrid solutions. O365 Security including End Point Security both fixed & mobile. Azure ADFS. Azure Information Protection. SSO & Multifactor Authentication. Bitlocker/encryption (MDOP). SCCM, SCSM, SCOM & monitoring technologies. Collaboration Technologies e.g. Skype, Teams.  HoloLens, surface & evolving technologies. Knowledge of data centre operations & technologies. Knowledge of network infrastructure components.

ITC System Lead is responsible for the management of a team of IT Engineers that ensure the safe, secure & optimal delivery of our operational systems for the Server & Client estate.

ITC Systems Lead Key Accountabilities

    • Deliver & manage operational services & toolset to agreed levels of service within ITC operational processes e.g. Incident, Change, Problem & Release Management

    • Continually evolve ITC operational best practice in line with industry standards & trends

    • Grow a continuous improvement culture within the Systems Team. Develop & manage a pipeline of continuous improvement initiatives

    • Lead Systems Team engagements across wider ITC organisation & leadership to progress IT&C Operational Systems strategy

    • Provide Systems technical expertise for IT&C project delivery & peer reviews acting as a SPA to provide Task coordination & scheduling.

    • Grow, develop & implement IT&C Systems strategy & 3-year roadmap

    • Develop & implement digital security best practice across the Client & Server estates

    • Identify, own & remediate system risks within IT&C

    • Manage related portions of IT&C DR plans, ensuring they are tested & updated as per agreed schedule

    • Perform Contract Accountable Management (CAM) role for appropriate Systems contracts, supplier engagements & ongoing vendor relationship management

    • Develop & manage excellent relationships with a very diverse group of stakeholders in the ITC department

    • Actively promote a culture of HSSE awareness within the team & the wider organisation.

    • Grow team capability through coaching & mentoring of local Iraqi staff.

ITC Systems Lead Desirable criteria & qualifications:- University degree in Information Technology  or related equivalent work experience in Information Technology.  Relevant Security & Microsoft Certifications. ITIL V3 Foundation

ITC Systems Lead Experience & job requirements:- A proven track record of managing teams & people. Demonstrable understanding of diverse, multicultural work environment (Middle East experience preferable).  A proven track record in End user & compute administration, security, support & service delivery.  

Good Operational skills, with a bias for action, & a good understanding of all IT technologies including :

In depth experience of Desktop/Server OS, Endpoint & security/vulnerability compliance,  MS O365 Products & licensing, Hybrid solutions, O365 Security including End Point Security both fixed & mobile

Azure ADFS, Azure Information Protection, SSO & Multifactor Authentication, Bitlocker/encryption (MDOP), SCCM, SCSM, SCOM & monitoring technologies

Collaboration Technologies e.g. Skype, Teams HoloLens, surface & evolving technologies

Knowledge of data centre operations & technologies. Knowledge of network infrastructure components

Good communication skills (verbal & written). Good analytical skills. Proactive thinking – the ability to come up with options & solutions. Good attention to detail. Delivery focused. Willing to challenge & be challenged. Motivating, positive, energetic, helpful . Leads by example. Demonstrates strong customer empathy