Customer Service Associate - Bilingual French

Job Title: Customer Service Associate - Bilingual French
Contract Type: Permanent
Location: Cambridge, England
Salary: £20000 - £23000 per annum
Start Date: 2018-10-29
Reference: BH-92313-1
Contact Name: Charles Leach
Contact Email:
Job Published: October 29, 2018 11:12

Job Description

Customer Service Associate – Permanent – Cambridge
My client, a world leading Biotechnology company, requires the skills of a Customer Service Associate in order to support internal and external customers with different aspects of order processing and customer query resolution, in particular within their French market.
Customer Service Associate Key Responsibilities
  • Responsible for working with the commercial team to support processing orders in a timely and accurate manner.
  • Applying scientific knowledge, interpret and create sales orders and/or generate quotes for customers
  • Update and maintain sales data and information within the appropriate software systems
  • Deliver exceptional customer experiences through effective communication and responsiveness
  • Experience within a customer service role with proven ability to prioritise effectively.
  • Contribute to the development of the ordering process to ensure the company continues to provide an excellent customer experience.
Customer Service Associate Key Qualifications
  • Experience within a customer service role with proven ability to prioritise effectively.
    Business proficiency in reading, writing, and speaking French
  • Previous experience working within the life science industry highly desirable, but not required.
  • Excellent analytical, problem solving and interpersonal skills, with the ability to communicate effectively with a wide range of personality types required.
  • Precision and attention to details essential.
  • Outstanding listening, verbal and written communication skills required.
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) required.
  • Experience working with a customer relationship management system desirable.
This is a permanent position which due to start immediately and offers a focused and career driven individual a great platform for growth. The successful candidate can expect a very competitive salary package with fantastic benefits and the opportunity to join a multi-award winning company who truly values their employees.

Please call Charles on 01619427163 for more information on rates and applying.