IT Global Operations Lead

Job Title: IT Global Operations Lead
Contract Type: Contract
Location: Basingstoke, England
Salary: Good
Start Date: 2018-12-13
Reference: BH-96174
Contact Name: Amanda Bury
Contact Email:
Job Published: December 13, 2018 11:51

Job Description

IT Global Operations Lead – Contract - Basingstoke

IT Global Operations Lead Essentials:- Strong Vender/Partner Management Skills, Proven skills in meeting SLA’s, Strong Service Management in Infrastructure. Experience within automation would be highly desirable, Agile Team, DevOps background would be a stronger fit for the client. Portfolio & Team Operation. 5+ years exp. working in a Global Infrastructure role / Service Management role. 2+ years exp. working with modern application services & methodologies, including Agile, DevOps & Developer exp. acting as either a scrum master or product owner. 2+ years exp. with Project management. IT Global Operations Lead to run Organisational Change Management programs within highly technical organisations. Influence & communication skills across all levels of IT & third-parties. Strong negotiation skills. Strong facilitation skills. Coach &/or mentor in developing people.

IT Global Operational Lead Responsibilities:


  • Identifying, selecting & managing key global vendors for our global operational needs
  • Service Management of all infrastructure operations providers
  • Defining & managing Site Operations
  • Managing the workloads of a small, internal team
  • Vendor/Partner relationship management
  • Services:  Helpdesk, Site Services (inc. print), Mobility, Hosting, Data centres, Local Networking
IT Global Operational Lead Primary Responsibilities:

  • Working with the appropriate capability owners, help identify & select vendors/partners for identified work packages.  Accountable for RFx processes as necessary depending on the size & complexity of the engagement
  • Selecting appropriate vendors/partners that align to our described processes & strategic goals, e.g. Automation, DevOps, Agile etc.
  • Highly structured & consistent Service Management across all infrastructure partners, providing clarity of reporting to enable decision making
  • Drive continuous improvement across our vendor/partner portfolio, enabling transparency of activity that aligns to our described strategic goals
  • Deliver Commodity services through vendors/partners: Working with our EIS leadership team & key stakeholders, Set up an operational model with a small, internal staffing footprint, only staffing internally where responsibilities are not ‘commodity’ activities or where business knowledge is critical.
  • Working with the Team Operations role, the EIS leadership team & key IT & business stakeholders, define Site Operations processes & approach for seamless & effective delivery of defined services, a.k.a. IT Support
  • Manage the workloads of the Site Operations teams, ensuring key priorities are met & Site operations are delivered to a world-class level
  • Maintain excellent vendor/partner relationships to enable transparent, open & honest exchanges that ultimately improve global services across all infrastructure areas
Education Requirements: Bachelor’s Degree.  Additional external qualifications an advantage.

IT Global Operational Lead will be required to do occasional travel.

Candidates must be eligible to work in the UK