IT Tech

Job Title: IT Tech
Contract Type: Contract
Location: Charlotte, United States
Salary: Competitive
Start Date: 2019-01-14
Reference: BH-97453
Contact Name: Erica Williams
Contact Email:
Job Published: January 14, 2019 21:19

Job Description

    • Responsible for following global service desk processes and for OLAs with Incident and Request Fulfillment
    • Ensure adherence to established corporate strategies, standards and policies and suggest modifications as appropriate
    • Active Directory Management
    • PC imaging, data transfer and deployment
    • PC hardware and software support
    • Printer and MFP (multi-functional printer) support to include basic troubleshooting and queue management
    • Lotus Notes support to include email, calendaring, database document sharing and Skype instant messaging
    • Acquire and provision iOS devices and standard mobile devices 
    • Basic PBX support to include troubleshooting, adds, moves and changes
    • Provide support for video conferencing and collaboration tools such as Webex and Skype
Additional requirements:

  • Follow all company’s IT processes and policies in providing Tier 2 service desk support
  • Manage all support by using company’s ITSM tools and processes
  • Utilization of company’s standard tools to include Lotus Notes email, messaging and databases, SAP, SRM, Symantec/Altiris and other tools and applications as directed by Customer
  • Remediation of security threats by following company’s security processes
  • Utilization of company’s standard processes to include PC imaging, software deployment and  server management
  • Completion of various administrative tasks including:
  • Monitoring of end user backups 
  • Performance of inventory updates for physical inventory
  • Perform Active Directory cleanup activities
  • Perform Symantec Desktop management cleanup activities
  • Work with users, vendors and other IT service owners and service providers as needed to resolve issues with PCs, print devices, mobile devices, PBX/office telephones, audio/video projectors and corporate and department-specific software.
  • Strong problem solving skills
  • Solid communications skills with ability to interact with all organizational levels in technical and non-technical terminology.
  • Strong documentation skills
  • Project management skills
  • Capability to take direction, manage priorities and apply effective time management
  • Provide timely feedback to company’s management in the event a deliverable is in jeopardy of completion on schedule.
  • Personnel will wear proper attire in accordance with company’s workplace environment.
Knowledge, skill and experience requirements

  • Bachelor degree in computer science or related IT disciplines
  • Minimum of 3-5 years IT experience
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.