Senior Warranty Claims Advisor

Job Title: Senior Warranty Claims Advisor
Contract Type: Contract
Location: Perth, Australia
Salary: $900 per day
Start Date: 2019-05-12
Reference: BH-108113
Contact Name: Ben Hyland
Contact Email:
Job Published: May 13, 2019 08:56

Job Description

Role Objectives:
  • Liaise and negotiate with Project EPC contractors on operational warranty related matters for installed equipment
  • Liaise and negotiate with other contractors on warranties for direct purchased equipment and coordinate with internal stakeholders including Engineering and Maintenance Teams for all warranty claim related matters
  • Planning, expediting and status reporting on equipment to be repaired or replaced under a warranty
  • Review contractual entitlement to warranty and prepare claims to back-charge costs to the relevant Contractor
  • Provide professional support to Operations on various warranty claims management and Contract management issues
  • Responsible for managing and overseeing all aspects of warranty claims management through to close out
  • Conduct all activities in a safe and efficient manner in accordance with the Company’s policies and procedures 
  • Ensure the welfare of personnel and the protection of assets and the environment at all times
  • Ensure the Company’s commitment to and compliance with safety, quality and health regimes is reflected in all Contracts
Warranty Claim Management:
  • Liaise with maintenance and engineering teams to determine if new issues/defects are covered by a warranty
  • Issue warranty notices and letters to contractors in a timely manner and in accordance with the terms of the relevant contracts
  • Liaise with contractors on all aspects of the warranty process including engineering, procurement, vendors, mobilisation, site-works
  • Resolution of open warranty issues and queries with internal and external stakeholders
  • Analyse and prioritise warranty claims based upon value and likelihood of success
  • Facilitate internal discussions with stakeholders on warranty claims including the repair/replacement strategy and scheduling of warranty work (e.g. consider using planned shutdowns to execute warranty work)
  • Co-ordinate warranty specific site works with the maintenance and engineering teams
  • Ensure contractors submit periodic warranty status reports
  • Develop and maintain a detailed warranty status report, cost reports and forecasts in conjunction with planning and cost control departments
  • Liaise with contractors and internal stakeholders during the repair/replacement decision making process to minimise downtime
  • Educate internal stakeholders on warranty processes and ensure any entitlement to a warranty is preserved by gathering contemporary documentary evidence and photographs
  • Review contractual entitlement to warranty and prepare claims to back-charge costs to the relevant contractor
  • Develop a warranty lessons learned register
  • Support the contracts & procurement in management of framework agreements with OEM vendors.
  • Ensure back charges to contractors are followed up with finance and accounts payable departments.
  • Manage disputes in conjunction with the legal team when required
  • Share lessons learned from warranty claim management with internal stakeholders and the broader organisation
  • Optimise the use of the Contract Management System and SAP for warranty administration
  • Ensure confidentiality of contract documents is maintained
  • Keep C&P Management informed of any potential significant issues
  • Continually assess procedures & processes and assist in implementing improvements as required to support operational requirements
  • Provide commercial and contractual support to the business, develop a deep understanding of warranty provisions within a portfolio of contacts
  • Ensure rework on warranty is properly documented and back-charged to the relevant contractor. Ensure problematic equipment under a warranty is properly documented and reported to allow corrective actions to be taken in a timely manner
  • Document any cost savings achieved through the warranty claims management and Contract management process