Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Permanent
Location: Manchester, England
Salary: £35000 per annum
Start Date: 2019-05-21
Reference: BH-108711
Contact Name: Rachel Owen
Contact Email:
Job Published: May 22, 2019 10:34

Job Description

Service Delivery Manager
Location: Manchester
As a result of significant growth, my client are expanding their Service Delivery Team and are seeking a confident, organised and articulate Service Delivery Manager to join the team in Manchester centre.

An award-winning nearshore software development company with over 10 years of knowledge & experience in successfully delivering for our clients and we have a demonstrable track record in high quality distributed software development. Our clients span a variety of industries and forms an impressive portfolio of well know UK brands.

  • Ensuring the high-quality delivery of service to our clients
  • Building and maintaining strong, trusting relationships with our clients in the UK and delivery teams in Belarus
  • Supporting and helping to facilitate successful working relationships between clients and delivery teams
  • Acting as an escalation point for both clients and delivery teams
  • Working with our clients & delivery teams to alleviate risk and dealing with escalations to conclusion
  • Identifying opportunities for growth in client accounts
  • Weekly reporting on the health of engagements to the internal management
  • Regular travel to client sites for review meetings and to work alongside our clients
  • Regular travel to Belarus to host client visits
  • Responsible for contractual negotiations, reviews and expansions where applicable
  • A confident, articulate and organised individual
  • Strong verbal, written and visual communication skills
  • Ability to host and facilitate conversations between clients & delivery teams
  • Ability to travel frequently within the UK and to Belarus
  • Previous experience in building meaningful relationships with clients
  • A consultative approach to business
  • The ability to think outside the box and problem solve
  • Someone who thrives under pressure
  • University degree from any discipline
  • Knowledge and understanding of software development solutions
  • Previous experience working in a similar role e.g Account Management, Pre-Sales or New Business Sales
  • Is looking to grow and develop with a fast-paced company
  • £30k-£40k basic depending on experience
  • £OTE of £12,000
  • 20 days holidays PLUS bank holidays, pension, gym membership, healthcare, laptop, mobile, progression, training