2nd & 3rd Line Server Engineers

Job Title: 2nd & 3rd Line Server Engineers
Contract Type: Permanent
Location: Northwich, England
Salary: £30000 - £37500 per annum, Benefits: Good
Start Date: 2019-08-25
Reference: BH-111108
Contact Name: Amanda Bury
Contact Email:
Job Published: July 19, 2019 14:38

Job Description

2nd & 3rd Line Server Support Engineers – Permanent – Northwich, Cheshire 

Essential:-  Experience of working at L2, or L3 a good working knowledge of Microsoft and Virtualization.  Solid Infrastructure experience, it will be a bonus if you have any financial experience.

Exciting opportunity for a 2nd & 3rd Line Server Support Engineers. My client works with their customer to design, develop, deploy & support solutions enabling technology transformation & ongoing success across the communications compliance technology landscape.  Mainly within the Financial & Trading Markets.


2nd & 3rd Line Server Support Engineers to be ambitious with a proven track record of delivering solutions & services across a broad industry spectrum of compliance technology manufacturer product sets. 

2nd & 3rd Line Server Support Engineers will build & run lab environments for internal training & solution testing, mentor & assist in team development activities & the training of L1 Engineers in a rapid knowledge growth environment while meeting project deliverables & milestones catering to exacting customer requirements to successfully deliver project outcomes.

2nd & 3rd Line Server Support Engineers Desired Skills & Experience:

Microsoft Windows Server 2008 to 2016

knowledge of IP & Trading Telephony environments

Process oriented thinking with proven ability to design & deploy solutions & services

Technically adept in IP networks (VoIP, Routing & Firewall), Storage (TSM, ESM, NAS, SAN & WORM technology), Security (Domain Setting, SSL, Encryption/Decryption) & VirtualizationCloud (VMware, AWS).

Strong root cause analysis capabilities & problem-solving skills

Ability to independently evaluate & prioritize tasks to meet tight deadlines

Excellent communication skills with the ability to convey complex solutions to both technical & non-technical audiences with the correct level of detail

Quick to grasp technical details at a system & component level

Always delivers on commitments, on time & to a consistently high quality

Work non-traditional hours including nights, weekends & holidays may be required

5 + years relevant experience in enterprise IT system engineering or comparable experience within Windows Server environments / Networks / DBA

Excellent English written & spoken (other languages – advantage)

Open to domestic & international travel

Education & Certification Requirements:

IT Certifications (Microsoft, Cisco, CompTIA, VMWare, Security, Virtualisation, Cloud, DBA) - advantage

Certified Engineer / Technician through secondary education or workplace experience - advantage

Bachelor's degree in Electronic Engineering, Computer Science or similar - advantage

Certification in NTR, NICE Perform, NIM or Engage Voice Recording platforms - advantage

Certification Verint, Verba & other Voice Recording platforms - advantage

Certification on other compliance technologies - advantage

Candidates must be eligible to work in the UK