Administrator FM Service Delivery Controller

Job Title: Administrator FM Service Delivery Controller
Contract Type: Permanent
Location: West London, England
Salary: Competitive salary, excellent packages
Start Date: 2019-09-02
Reference: 33532
Contact Name: Dawn Aindow
Contact Email:
Job Published: July 23, 2019 15:19

Job Description

Ou Clients, Facilities Management based in Aberdeen, Reading and London, provide regional support and carry out activities to ensure suppliers and or service providers fulfil their contractual obligations in relation to facilities management. They are now looking for a talented individual who can strengthen their team

Responsibilities and Tasks:
Act as operational buyer of FM Services using Mybuy and follow up on external deliveries of services related to the sites in scope - Securing compliance to our clients procurement standards
Responsible for day to day interface/operations with FM & Security Providers to ensure all related activities and improvements are operational
Conduct operational meetings with suppliers focusing on Service delivery follow up - local SLAs and communicate any potential scope changes to contract owner
Monitor Service delivery interacting with Functions and Delivery Centres to understand capacity needs, and optimise office layout to deliver customer requirements
Interface with all tenants to ensure FM services are provided to SLA, and support in procuring and driving additional FM services to the tenants
Pro-actively partner with contract owner to execute FM strategy relevant to sites in scope
Pro-actively partner with contract owner and real estate manager to execute RE work scopes
Support timely reporting across the TFM business functions: operational statistics, financial performance and present recommendations for improvement areas
Support in RE and FM administrative tasks and any other activities as directed

Qualifications / Personal Attributes:
Secondary Education
A high degree of relevant practical experience with proven ability
Ability to travel is essential in order to undertake visits to other sites within the area of responsibility
Administration, Finance and HSSE Experience
Client interface and welfare support with previous experience in a similar role
Ability to communicate effectively both written and verbal
Good leadership and organizational skills
Ability to work under own initiative, prioritise conflicting work demands and a proven ability to solve problems effectively
Ability to understand and operate within established procedures and practices