ITC Technical Team Lead

Job Title: ITC Technical Team Lead
Contract Type: Contract
Location: Iraq
Salary: Good
Start Date: 2019-01-13
Reference: BH-118985
Contact Name: Amanda Bury
Contact Email:
Job Published: November 12, 2019 10:41

Job Description

ITC Technical Team Lead – 28 x 28 rotation – 12 Months Contract - Iraq

ITC Technical Team Lead is responsible for the management of a team of IT Engineers that ensure the safe, secure and optimal delivery of our operational systems.

ITC Technical Team Lead Key Accountabilities

  • Grow team capability through coaching and mentoring of local Iraqi staff.
  • Deliver and manage operational services and toolset to agreed levels of service within IT&C operational processes e.g. Incident, Change, Problem and Release Management
  • Continually evolve IT&C operational best practice in line with industry standards and trends
  • Grow a continuous improvement culture within the Systems Engineering Team.
  • Lead Team engagements across wider IT&C organisation and provide leadership to progress IT&C strategy
  • Provide technical expertise for IT&C projects and peer reviews.
  • Ensure digital security best practice across ROO Client and Server estates are maintained and delivered.
  • Identify, own and remediate system risks within IT&C
  • Manage related portions of IT&C DR plans, ensuring regular testing and updated as required.
  • Develop and manage excellent relationships with a very diverse group of stakeholders in the ITC department
  • Actively promote a culture of HSSE awareness within the team and the wider organisation.
ITC Technical Team Lead Desirable criteria & qualifications

University degree in Information Technology or related equivalent work experience in Information Technology.

Relevant Microsoft Certifications

ITC Technical Team Lead Experience and job requirements

  • A proven track record of managing technical teams and people.
  • Demonstrable understanding of diverse, multicultural work environment (Middle East experience preferable).
  • A proven track record in compute administration, complex problem solving skills.
  • Good Operational skills, with a bias for action, and a good understanding of all IT technologies.
    • In depth experience/knowledge of VMWare, Server OS, storage, different backup solutions (NetBackup, Networker, Veaam), Azure Tenant/hosting and Services
    • Endpoint and security/vulnerability compliance
    • MS O365 Products and licensing
      • Hybrid solutions
    • O365 Security including End Point Security
      • Azure ADFS
      • Azure Information Protection
      • SSO and Multifactor Authentication
      • Bitlocker/encryption (MDOP)
  •  SCCM, SCSM, SCOM and monitoring technologies
  • Collaboration Technologies e.g. Skype, Teams
  • surface and evolving technologies
  • Knowledge of data centre operations and technologies
  • Knowledge of network infrastructure components
  • Good communication skills (verbal and written)
  • Good analytical skills
  • Proactive thinking – the ability to come up with options and solutions
  • Good attention to detail
  • Delivery focused
  • Willing to challenge and be challenged
  • Motivating, positive, energetic, helpful
  • Leads by example
  • Demonstrates strong customer empathy