Repairs & Returns Coordinator

Job Title: Repairs & Returns Coordinator
Contract Type: Contract
Location: Alberta, Canada
Salary: Competitive
Start Date: 2019-02-03
Reference: BH-120163
Contact Name: Amy Foley
Contact Email:
Job Published: December 10, 2019 16:44

Job Description

NES Global Talent is a leading global technical recruitment company providing professional contract and permanent staff to a diverse world-wide client base within the oil & gas Industry.

Our valued client is seeking a Repairs & Returns Coordinator for a 2 year contract in Cold Lake, AB.  Candidates must be local to the area or willing to relocate.

Ensure excess materials returned to the warehouse are processed timely and find further opportunities to generate value back to the organization.  Facilitate materials repairs in a timely manner

The Supply Chain (SC) organization provides end-to-end materials management services to clients:requisitioning, logistics coordination, receiving, storage, kitting/staging, and deliveries for maintenance jobs and repairs/returns.


The Returns Coordinator is accountable for ensuring materials no longer required by the business line (B/L) are handled and processed timely to drive value for the organization

  • Work with B/L to determine future needs for surplus materials
  • Accountable to develop and own the process for the B/L to drop off material for returns processing
    • Follow local controls criteria for returns, including return to stock, Materials on Hold (MOH), returns to vendor, investment recovery, transfers, buybacks, etc.
    • Ensure timely processing to monetize returns
    • Complete paperwork required for B/L and/or SC endorsements and approvals as needed, including obtaining returns authorization form from vendor
  • Oversee material returns activities completed by the third party warehouse service provider, including returns pick-up, processing, and coordinating shipping of materials
  • Work with B/L on-site to identify opportunities for excess materials currently managed by B/L
  • Work with the local Acquisitions/Contract team to facilitate adding buyback clause language in new and existing material agreements.
  • Steward returns to ensure credits are processed and closed
  • Report status and provide metrics to B/L or Supply Chain Operations for consolidation (as required)
Interface with vendor & arrange logistics as required

  • Work with vendors to facilitate material return process
  • Steward returns to ensure credits are processed and closed timely and accurately

  • Interface with vendors and B/L on repairs of materials where applicable
    • Provide guidance to B/L on repair vs. buy new options
    • Work with Global Inventory Management (GIM) and buyers where item is no longer repairable and new purchase is required
  • Create repair purchase requisition set-up and oversee PO creation
  • Arrange with designated warehouse shipper to have materials shipped off-site
  • Work with vendors on status updates and steward materials returned back to site upon repair completion. Notify warehouse service provider of storage location
Cores & Exchanges

  • Accountable for process from B/L material drop off to cores/exchanges processing
    • Ensure timely processing to monetize cores/exchanges
    • Complete paperwork required for B/L and/or SC approvals if needed
  • Oversee cores/exchanges activities completed by warehouse service provider associates, including pick-up, processing, and shipping of materials
  • Steward cores/exchanges to ensure credits are processed and closed
  • Report status and provide metrics to B/L as required
  • Strong knowledge of Purchase to Pay, and warehouse operations processes
  • General knowledge of SAP
  • General knowledge and application of materials, how and where materials are used in the plant
  • Advanced time management and prioritization skills
  • MS Excel and data analysis skills
  • Problem solving skills
  • Strong written and oral communication skills
  • Influencing with and without authority
  • Coordination skills
  • Maintenance teams (planning, scheduling, execution)
  • B/L Operations
  • Acquisitions (Buyers, Contracts team)
  • Inventory analysts
  • Investment recovery analyst
  • Vendors
  • Supply Chain Operations team (Materials analyst, Logistics coordinator, Kitting coordinator)
  • Global Business Service Centres
  • Warehouse material handlers