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B2B Sales Analyst

Job title: B2B Sales Analyst
Contract Type: Permanent
Location: Basingstoke, England
Industry:
IT
Salary: Good
Reference: BH-121745-1
Contact Name: Amanda Bury
Phone Number: 01619422117
Job Published: 4 days ago

Job Description

B2B Sales Analyst – Permanent - Basingstoke

B2B Sales Analyst Overview:   Working as part of a team, this role is accountable for driving web adoption and utilisation by internal stakeholders and external customers. Making sure the information on the e-commerce site is correct and can easily be found by the customer, if not why not.

This will be measured as a percentage of business revenue and gross profit gained through web sales, number of registered users, number of online visits / trades through existing client Web platform.
 
B2B Sales Analyst Key Responsibilities
 
  1. Responsible for driving the web proposition of my client by educating internal stakeholders and external customers about the web offering.
  2. Drive customer engagement through ensuring the quality and accuracy of enriched product data in partnership with the Master Data Team.
  3. Ownership of the client’s product search and basket functionality for the UK website;
    1. Regularly analyse, improve and maintain the navigational structure of the e-Commerce platform.
    2. Work with Business Managers to ensure relevant refinement attributes are available to refining searches efficiently.
    3. Ensuring continuity of service and a positive customer experience at all times.
  4. Working with the marketing team to coordinate all external communications to educate customers about the benefits of the new platform. Providing consistent information, training and experiences across every touchpoint.
  5. Driving continuous improvement of web information and functionality by identifying new opportunities, and soliciting “voice of the customer” feedback and keeping up-to-date with customer experience through development of appropriate dashboards, e.g Google Analytics, resulting in continual growth of online sales.
  6. Regularly analyse customer / stakeholder feedback and provide analytics to propose new customer experience solutions which continuously improve sales through the new e-Commerce platform.
  7. Producing and maintaining relevant and up-to-date training material, demystifying the technology and jargon, enhancing the change experience for stakeholders and customers.
  8. Ensuring consistency and reliability of web pricing, discounts, promotions and their durations in conjunction with the persons responsible for the pricing policy and all relevant business units.  
  9. Willingness to travel to other offices and customer locations as required.
 
B2B Sales Analyst Additional Requirements:
 
  • Excellent communication skills with the ability to develop relationships with customers and other internal departments.
  • Disciplined and able to work under pressure to achieve tight deadlines
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office
  • Demonstrating strong awareness of and commitment to Ethics and Compliance and the Group Business Conduct Guidelines.
Candidates must be eligible to work in the UK

B2B Sales Analyst – Permanent - Basingstoke