3rd Line Support Analyst

Job Title: 3rd Line Support Analyst
Contract Type: Permanent
Location: Stockport, England
Salary: Good
Start Date: 2020-04-26
Reference: BH-125189
Contact Name: Amanda Bury
Contact Email:
Job Published: March 04, 2020 11:13

Job Description

3rd Line Support Analyst – Perm - Stockport

3rd Line Support Analyst Essential:-  Microsoft Desktop & Server Operating Systems. Strong knowledge & understand of virtualisation technologies, Microsoft Cloud technologies,  Firewall technologies and understanding of connectivity protocols (LAN, WAN, VPN, TCP/IP).

The role will involve providing 3rd line support services to both our external customer base and internal organisation. In addition, you will be involved in project-based work along with pre-sales work involving scoping, designing and delivering cloud solutions for new and existing customers.

3rd Line Support Analyst Key Responsibilities

  • Able to work effectively in a commercially aware yet customer sensitive capacity with different teams and departments;
  • Engage and provide professional technical support and direction to customers;
  • Ability to build relationships and develop rapport with internal and external clients;
  • Work flexible hours when and if necessary;
  • Manage deployments of updates to infrastructure and applications;
  • Maintain system documentation;
  • Maintain existing systems and recommend improvements.
3rd Line Support Analyst Skill Requirements


  • Microsoft Desktop and Server Operating Systems;
  • Strong knowledge and understand of virtualisation technologies;
  • Strong knowledge and understanding of Microsoft Cloud technologies;
  • Experience of firewall technologies;
  • Understanding of connectivity protocols (LAN, WAN, VPN, TCP/IP).

  • Microsoft qualifications (MSCE, MCP, Azure);
  • Microsoft SQL Server;
  • Knowledge and understanding of ERP, CRM, ADFS, Cyber Security principles and intrusion detection systems.
Candidates must be eligible to work in the UK


3rd Line Support Analyst – Perm - Stockport



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