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2nd/3rd Line Support Engineer

Job title: 2nd/3rd Line Support Engineer
Contract Type: Permanent
Location: Northwich
Industry:
IT
Salary: £25000 - £300000 per annum
Reference: BH-130889-5
Contact Name: Amanda Bury
Phone Number: 01619422117
Job Published: about 1 month ago

Job Description

2nd/3rd Line Support Engineer – Permanent – Northwich

 

ESSENTIAL:-  Degree, solid 2nd Line support experience including networking, wanting to learn new technologies and happy to train in technologies such as NICE. Excellent communication skills.

 

2nd/3rd Line Support Engineer Job Description:
 

  • 2 + years relevant experience in supporting enterprise IT server infrastructure or comparable experience within administration of Windows server environment (Level 2)
  • 5 + years relevant experience in supporting global enterprise scale IT solutions and administration, installation and management of Windows 2012 -2016, SQL Server, Active Directory and virtual environments (Level 2)
  • Quick to grasp technical details at a system and component level with strong problem-solving skills
  • 2nd/3rd Line Support Engineer to have excellent communication skills with the ability to convey complex requirements / instructions / solutions to both technical and non-technical audiences with the correct level of detail
  • Excellent English written and spoken (other languages – advantage)
  • Ability to independently evaluate and task priorities to meet tight deadlines
  • Always delivers on commitments, on time and to a consistently high quality
  • Working knowledge of IP & Trading Telephony environments, Storage (NAS, SAN & WORM technology), IP networks (VoIP, Routing & Firewall), Virtualization and SQL Databases (MySQL or MS SQL)
  • 2nd/3rd Line Support Engineer to have a Degree in Computer Science, Information Systems, or related field.
  • IT Certifications on industry leader vendors, e.g. Windows, VMware, Cisco, etc.)
  • Shift Work
 

Candidates must be eligible to work in the UK

 

2nd/3rd Line Support Engineer – Permanent – Northwich

NES Global Talent is proud to announce the strategic alignment between ourselves and the Fircroft Group to create NES Fircroft, one of the leading human capital solutions businesses for engineering and technical talent globally.