Desktop Support Engineer
|Job Title:||Desktop Support Engineer|
|Contact Name:||Amanda Bury|
|Job Published:||February 07, 2018 14:20|
Desktop Support Engineer Job Purpose:
Providing first point of contact as a Desktop Support Engineer. Occasional visits to users at their workstations. Recording all calls and actions taken on Helpdesk. Taking ownership and responsibility for calls logged. Using judgment to resolve minor issues or delegate more technical and/or complex tasks to team members or the Technical Team, as appropriate.
Desktop Support Engineer Duties and Responsibilities
Completing all activities for new user setup including laptop builds, inductions, account creation, change, and deletion of user accounts for leavers
Supporting Mobile Devices
Performing restoration of files for users
Logging reports, fixing or escalating to the technical support team
Provide assistance to the wider IT Team
Preventative maintenance to PC/Laptops/Servers
Other miscellaneous duties as required
Desktop Support Engineer Skills / Attributes Required
Any previous experience of working in a Service Desk, Call Centre, Helpdesk or support environment is desirable.
Excellent telephone manner.
Strong working knowledge of Microsoft based operating systems with emphasis on Windows XP, Windows 7 and Windows 8.
Some networking experience and understanding of TCP/IP.
Basic understanding of PC hardware set-up and configuration.
Flexible, pro-active approach and a willingness to learn.
Good problem solving and analytical skills.
A keen interest in IT and new technology.
A good understanding of MS Office including Outlook, Microsoft word, Excel and PowerPoint.
All candidates are required to have 4 GCSEs, grades C and above (inc. Maths and English) or an equivalent qualification. A Microsoft Certification or relevant degree would be desirable but not essential.
Candidates must be eligible to work in the UK
Desktop Support Engineer – Permanent – Stoke on Trent
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