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Desktop Support Technician

Job title: Desktop Support Technician
Contract Type: Contract
Location: Alberta
Industry:
Salary: Competitive
Reference: BH-132442
Contact Name: Keeley Gormley
Phone Number: +1 403 984 0912
Job Published: 20 days ago

Job Description

Our client, a large oil and gas company, is currently seeking a Desktop Support Technician for a 1 year contract in Calgary, AB.

 

Key Accountabilities:

  • Provides resolution to all desktop support requests.
  • Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
  • Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
  • Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
  • Works independently to troubleshoot all support requests and follow escalation policies.
  • Participates in testing, documentation and implementation of assigned projects.
  • Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
 

Required and Preferred Skills and Experience:

  • Intermediate level, typically 3-5 years of experience.
  • Provides technical/functional and/or administrative support.
  • General working knowledge of specific systems, terminology and procedures used within the department.
  • Performs routine tasks.
  • Able to solve problems and make basic decisions.

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